Are my purchases safe?
You should always look for the SSL Certificate before you make an online purchase. This ensures your information is encrypted and safely transmitted. It's kind of like sealing a letter in an envelope before sending it through the mail. You can find our SSL Certificate seal on our home page. If you click on the seal it will show you the verification. This is a built-in security function that works the same on every secure website that has active SSL security.
How do you ensure I receive the right items?
We use a two-step fulfillment process. First, your order is processed in our customer service center, where we check to see if you’ve given us any special instructions, made any comments and where we gather your order together and box it, along with the receipt and labels. We then send it to the shipping warehouse, where a shipping specialist opens the box, verifies that the correct items were included, inspects them for quality and then applies the label to the box and sends it out. This process takes about 1 day. Most deliveries are shipped within 24 hours of the order.
When will I receive my purchase?
We process the order generally within 1 day of receiving it. After that, it depends on the shipping method you chose. We ship from El Paso, Texas.
What if my item is out-of-stock, back-ordered, etc?
We try to only have actual in-stock items on the website. However, should an item be unavailable for some reason, we will cancel that item from your order. We charge you only for what is actually shipped. If we cannot ship your entire order, your receipt and your credit card statement will reflect that we only charged for the shipped items.
Website Pricing Error: Why was my order cancelled?
Very rarely, an order may be cancelled or an item will be cancelled from the order because there is a pricing error on the website. We are not obligated to sell items that appear with an incorrect price, and we will cancel the item from the order.
Can you mail me a catalog?
Our inventory is ever-changing, as your favorite brands constantly come out with new looks. Rather than printing catalogs, we have designed our website to make it as easy as possible to find the selection of items you are looking for, by style, by brand, and by price among others.
What if my item doesn’t fit, or I changed my mind?
Different manufacturers have different fit guidelines, it’s true. So you may be a different size in one brand of jeans than in another. When possible, we have included the manufacturers size chart, and a fit description such as “slim” or “relaxed”. Before you purchase an item you haven’t tried on before, please pay close attention to the descriptive copy and see whether there is a size chart. You can send an email to Orders@starrwesternwear.com to get more information about any specific item.
And if the item you order doesn’t fit, or you just change your mind once you get it, you can return or exchange it following our general guidelines for returns.