It happens. You thought it would fit, or that it would match something else you own, and it just doesn’t. No problem!
If you want to send something back, you can send it however is easiest for you. Please make sure to include your name, address and order number
inside the package to make sure the refund is credited back as promptly as possible. Please return your item within
30 days of purchase for a full refund. Only unworn, new items with all tags are eligible for return.
Starr Western Wear - Returns
11751 Gateway West, attn: Warehouse
El Paso, Texas 79936
Phone Toll-Free 1-866-STARR-83
What You Need To Know About Returns:
- Return within 30 days in new and unworn condition and with all tags for a full refund or exchange.
- We cannot accept returned merchandise that has been customized, altered, shaped or tailored.
We're happy to shape your hat or shorten your jeans, but please be aware that we cannot accept the merchandise back for any reason.
- Shipping costs are not refundable.
- Make sure to use a carrier that offers tracking. We cannot refund items we never receive.
- Returns are processed promptly, usually on the day we receive them. It may take a couple of days for your bank statement to show the refund.
- If you have any questions, let us know! Call 866-782-7783 or email [email protected]
FREE SHIPPING AND RETURNS PROMOTION
We offer free shipping and returns on purchases of $50 or more. If your purchase qualifies for free returns, please look for the pre-paid return label which will be included in the envelope with your receipt.
You must use the label we send you in order to get free return shipping. Lost the label? No problem. If it's still within the 30-day window, email us and we'll send you another.
Free returns are only within 30 days of purchase.
If you are returning something for an exchange, free shipping and return applies to only one exchange. Further exchanges will be charged for shipping.
We reserve the right to cancel the free shipping and return promotion at any time without notice.